Shipping & Returns Policy​

Our Pledge

Here at Liquor LTD, we want to assure you that we abide by all UK laws, especially those related to distance selling. Each package we send undergoes a thorough quality check to ensure no damages or defects before it's carefully packed. We take pride in notifying you, our valued customer, in advance about any damaged or defective items. To guarantee safe transit, we use specially designed cardboard boxes and the latest packing materials for every bottle. While we make every effort to protect all containers, it's important to note that some product containers may be more susceptible to leaks and breakages.

Whether you shop online or visit us in person, you can choose to have your items delivered. We offer local delivery and shipping, and even products you see in our store can be ordered for delivery to your home if that’s more convenient for you.

Refunds, Returns & Exchanges Policy

At Liquor Ltd, we strive to ensure every order arrives in perfect condition. However, if you receive a damaged, defective, incorrect, or unwanted item, please follow the steps outlined below.

Damaged or Defective Goods:
If your order arrives damaged, you may refuse delivery. In many cases, couriers will dispose of heavily damaged liquid items before delivery. If this happens, we will send a replacement if stock is available. If not, we will issue a refund.

If you receive a damaged or defective item that was delivered to you, please:
1. Provide clear photos of the damaged item(s) to our customer support team within 14 working days of receiving the goods (according to tracking details).
2. Depending on the extent of the damage, we will either issue a partial or full refund or arrange a collection and replacement if stock is available.

Incorrect Goods:
If you receive an incorrect item, follow these steps:
1. Provide clear photos of the incorrect item(s) to our customer support team within 14 working days of delivery (according to tracking details).
2. We will arrange for a courier to deliver the correct item and collect the incorrect item at the same time. If the incorrect item is not returned to the courier upon delivery, the correct item will not be handed over.
3. If the correct item is out of stock, we will collect the incorrect item first and then issue a refund.

Unwanted Goods:
You have up to 14 days from the date of delivery to return an unwanted product, provided it meets the following conditions:
1. The product must remain unopened with all seals intact.
2. All accessories, packaging, and associated materials must be included.
3. You must obtain return authorization from our customer support team before sending the item back.
4. You are responsible for all return postage costs, including arranging collection if needed.

Once we receive the item, we will process a full refund to your original payment method within 7 working days. We do not reimburse return shipping costs.

Non-Returnable Items:
For health and safety reasons, the following items cannot be returned:
- Soft drinks, non-alcoholic beverages, or any product with less than 9% alcohol content.
- Items purchased on offer or promotion, advertised as short-dated or out-of-date at the time of sale.
- Personalized or engraved products, unless the engraving was incorrect or the product was damaged.

Out-of-Date / Short-Dated Goods:
If you receive an item that is out-of-date or short-dated (within 30 days of its Best Before Date or Best Before End Date):
1. Provide clear photos of the item(s) to our customer support team within 14 working days of delivery (according to tracking details).
2. If a replacement is available, we will arrange for a collection and replacement at no cost to you.
3. If a replacement is unavailable, we will issue a full refund.

Please note: Best Before End (BBE) does not mean the product is unsafe to consume, only that it may have passed its peak freshness. Proper storage (e.g., refrigeration) can extend product longevity.

Failed Deliveries / Non-Collected Items:
If your order is returned to us due to non-collection from a parcel depot, incorrect delivery details, or unavailability to receive the goods:
1. We will refund the cost of the items excluding any original shipping costs.
2. If you still want the items, you may place a new order or cover the shipping costs for re-dispatching, even if your original order had free delivery.

At Liquor Ltd, customer satisfaction is our top priority. While our policy outlines clear guidelines, we understand that unique situations may arise. Our team is always happy to assess cases individually to ensure a fair and reasonable resolution. If you ever have any concerns, please don’t hesitate to reach out - we’re here to help!

For any questions, please contact our customer support team or give us a call at 07856538401.

Liquor Ltd reserves the right to amend this policy at any time without prior notice.